Refund/Return Policy

Only a deposit is required to secure your PEBL. If you have not paid in full, full payment is due within 90 days of your invoice date unless otherwise stated. We will not be able to put your PEBL into production until full payment has been received. If you cannot pay in full within that time we will hold production of your PEBL until you are able to pay in full. No refunds will be granted after (5) days of initial deposit/payment. Deposits/payments are allocated to chassis production, as well as securing multiple parts and components for each individual PEBL order. Once chassis production begins after the (5) day mark, and all necessary components have been sourced, an order cannot be canceled, halted or refunded in any manner.

If you have any questions, please contact us at support@better.bike and we will gladly answer any questions you have regarding your purchase.